Ticket Change

 

You are welcome to send us a ticket change request, in case you wish to change your travel date or route. The process for changing your ticket will be as follows: 

  • Fill out the ticket change form and click "Submit change request"
  • Within 24 hours, you will receive an email with an offer for your change request. The offer includes information on whether your ticket is changeable and whether the airline charges a fee and/or fare difference in addition to KILROY’s change fee of EUR75 / SEK 700 / NOK 750 / DKK 550 / ISK 9000 / PLN 335 per passenger.
  • You can either confirm the offer by proceeding to payment via a link included in the email or reject it via email

Important information
KILROY changes all tickets according to the rules set by the airlines. Many tickets are changeable but, unfortunately, some are not changeable. A low airfare often reflects less flexibility.

It is possible to change the travel date on many tickets, and quite often, it is possible to change the route as well. However, all ticket changes depend on the availability on the requested departure. The airlines may charge a fee as well as a fare difference for a ticket change, which KILROY will charge in addition to KILROY’s own change fee.

Opening Hours Change Ticket

Monday-Thursday: 08:00 - 19:30
Friday: 10:00 - 16:00
Closed during weekends

Our ticket change office is located in Denmark. Please write in English.

We kindly ask, that you submit your change request minimum 72 hours before your scheduled departure, in order for us to change your ticket in due time. If less than 72 hours to departure, please call us at +45 33 48 07 75.

Please note that you simply request a ticket change when you submit the form below. Your ticket change is not complete until you receive a change confirmation via email.

Your personal details

Passenger 1

 

 

Your ticket details

E.g.: ABCDEF or AB1234

Confirm change request
Submit change request

Terms & conditions for ticket changes

KILROY charges a change fee of EUR75 / SEK 700 / NOK 750 / DKK 550 / ISK 9000 / PLN 335 per passenger for a ticket change. You will receive a link for payment of this fee via email, and by completing the payment through this link, you automatically accept KILROY’s change fee.

If the airline charges a change fee and/or a fare difference for the change, KILROY will charge the amount on the airline’s behalf. You will receive a link for the payment via email. By completing the payment through this link, you automatically accept the airline charges.

If more than one person in the same booking wishes to change his or her ticket, you must add him or her to the change request via the form by clicking ‘add passenger.’ Only passengers, whose name is included in the form, will receive an offer for a ticket change.

When you submit the change request form, it is simply a change request – it is not the actual ticket change. Your ticket change is not complete until you receive a change confirmation via email. Until then, your existing reservation is still valid.  

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