Ticket Change

If you need to change your flight booking, feel free to send us a change request. The process is as follows:

  • Fill out the form below and submit your change request.
  • We will send you an email within 24 hours, indicating whether it is possible to change your ticket and what it will cost. Change fees can be found in the terms at the bottom of the page.
  • It is your choice if you wish to proceed with the change or if you wish to keep the original booking. If you wish to proceed with the change, you confirm this via the email we send to you.

Important information

KILROY changes flight tickets according to the applicable rules set by the airlines. Many tickets can be changed, but unfortunately some tickets are not possible to change. A lower fare often means less flexibility.

It is possible to change travel dates on many tickets, and often you can even change the routing. However, ALL ticket changes require availability at the desired flight. Airlines can charge a fee for changing the ticket and require additional payment for the price difference in flights. These fees and extra charges will be added to the service fee provided by KILROY.

Customer Service

Our Customer Service Center is located in Denmark, where our team is ready to help you in Danish or English. We advise you to contact us within 72 hours before departure, in order for us to help you in due time.

We will respond to your inquiry as soon as possible and usually within 24 hours. In case of urgency (less than 72 hours to departure), please call us on +45 3348 0775. Please have your 6 letter KILROY reservation code ready when you call us.

Customer Service opening hours:


Monday-Thursday: 08:00 - 21:00 (CET)
Friday: 08:00 - 18:00 (CET)
Saturday-Sunday: 10:00 - 18:00 (CET)

Closed on Danish holidays: 01jan18 / 25mar18 / 29mar18 / 30mar18 / 01apr18 / 02apr18 / 27apr18 / 10may18 / 20may18 / 21may18 / 05jun18 / 24dec18 / 25dec18 / 26dec18 / 31dec18

Please note that you simply request a ticket change when you submit the form below. Your ticket change is not complete until you receive a change confirmation via email.

Your personal details

Passenger 1

 

 

Your ticket details

E.g.: ABCDEF or AB1234

Confirm change request
Submit change request

Terms & conditions for ticket changes

KILROY charges a change fee of EUR75 / SEK 700 / NOK 750 / DKK 550 / ISK 9000 / PLN 335 per passenger for a ticket change. You will receive a link for payment of this fee via email, and by completing the payment through this link, you automatically accept KILROY’s change fee.

If the airline charges a change fee and/or a fare difference for the change, KILROY will charge the amount on the airline’s behalf. You will receive a link for the payment via email. By completing the payment through this link, you automatically accept the airline charges.

If more than one person in the same booking wishes to change his or her ticket, you must add him or her to the change request via the form by clicking ‘add passenger.’ Only passengers, whose name is included in the form, will receive an offer for a ticket change.

When you submit the change request form, it is simply a change request – it is not the actual ticket change. Your ticket change is not complete until you receive a change confirmation via email. Until then, your existing reservation is still valid.  

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