If you need to change your flight booking, feel free to send us a change request. The process is as follows:
KILROY changes flight tickets according to the applicable rules set by the airlines. Many tickets can be changed, but unfortunately some tickets are not possible to change. A lower fare often means less flexibility.
It is possible to change travel dates on many tickets, and often you can even change the routing. However, ALL ticket changes require availability at the desired flight. Airlines can charge a fee for changing the ticket and require additional payment for the price difference in flights. These fees and extra charges will be added to the service fee provided by KILROY.
Our Customer Service Center is located in Denmark, where our team is ready to help you in Danish or English. We advise you to contact us within 72 hours before departure, in order for us to help you in due time.
We will respond to your inquiry as soon as possible and usually within 24 hours. In case of urgency (less than 72 hours to departure), please call us on +45 3348 0775. Please have your 6 letter KILROY reservation code ready when you call us.
Monday-Thursday: 08:00 - 20:00 (CET)
Friday: 08:00 - 18:00 (CET)
Saturday-Sunday: 10:00 - 16:00 (CET)
Closed on Danish holidays: 01jan18 / 25mar18 / 29mar18 / 30mar18 / 01apr18 / 02apr18 / 27apr18 / 10may18 / 20may18 / 21may18 / 05jun18 / 24dec18 / 25dec18 / 26dec18 / 31dec18
Please note that you simply request a ticket change when you submit the form below. Your ticket change is not complete until you receive a change confirmation via email.